Canada Jobs in Customer Service and Administration | Immediate Start |Craigslist

Stellar Support Solutions Inc. is a leading provider of customer service and administrative solutions across Canada. We pride ourselves on delivering exceptional support to our clients and ensuring that their operational needs are met with efficiency, professionalism, and reliability. As part of our ongoing growth, we are excited to offer multiple customer service and administration job vacancies in Toronto, Ontario. These positions are ideal for motivated individuals who have a passion for helping others and thrive in a dynamic work environment.

At Stellar Support Solutions Inc., we offer competitive salaries, comprehensive training, and career growth opportunities. Whether you’re experienced in customer service or administration or are just starting your career in this field, we offer positions that provide both professional development and a supportive work culture. We also offer visa sponsorship for qualified international candidates who are interested in relocating to Canada.

We are looking for talented and customer-focused individuals who are ready to contribute to the success of our organization while also developing their skills and advancing their careers.

Job Titles:

• Customer Service Representative
• Administrative Assistant
• Call Center Operator
• Data Entry Clerk
• Office Manager
• Customer Support Supervisor
• Receptionist
• Account Coordinator
• Operations Administrator
• Executive Assistant

Key Responsibilities:

Each role at Stellar Support Solutions Inc. offers the opportunity to make a significant impact on the success of the company and its clients. Below are the detailed responsibilities for each available position:

1. Customer Service Representative:

• Serve as the primary point of contact for customers, providing friendly and efficient service through phone, email, or chat.
• Handle customer inquiries, complaints, and requests, ensuring issues are resolved in a timely and effective manner.
• Provide detailed information about products or services, including troubleshooting common issues and offering solutions.
• Process orders, returns, and exchanges, ensuring customer satisfaction throughout the transaction.
• Document customer interactions and maintain accurate records of communications and service requests.
• Identify opportunities for upselling or cross-selling products and services to customers.
• Maintain a professional and positive demeanor when dealing with both satisfied and upset customers.
• Work collaboratively with other departments to ensure smooth problem resolution and customer support.

2. Administrative Assistant:

• Provide administrative support to management and various departments, including scheduling meetings, managing calendars, and arranging travel.
• Organize and maintain office files, ensuring that records are easily accessible and up to date.
• Prepare reports, presentations, and correspondence for internal and external stakeholders.
• Assist with data entry, updating databases, and maintaining accurate records of business activities.
• Handle office communications, including phone calls, emails, and correspondence.
• Ensure that office supplies are stocked and maintain an organized workspace.
• Assist in organizing company events, meetings, and team-building activities.
• Handle confidential information with discretion and professionalism.

3. Call Center Operator:

• Answer incoming calls and respond to customer inquiries in a courteous and timely manner.
• Provide customers with product information, pricing, and availability.
• Resolve customer issues by providing solutions and ensuring complete satisfaction.
• Process orders, returns, and service requests through phone and online systems.
• Document all customer interactions in the company’s CRM system.
• Manage high-volume calls during peak hours, maintaining a high level of professionalism and efficiency.
• Collaborate with other team members and departments to resolve complex customer issues.
• Maintain knowledge of current promotions, products, and services to offer accurate information to customers.

4. Data Entry Clerk:

• Input and update data into the company’s database, ensuring accuracy and completeness.
• Review documents for errors or discrepancies and make necessary corrections.
• Process customer orders, service requests, and other business transactions efficiently.
• Organize and maintain data records, ensuring that they are easy to access and stored securely.
• Perform data verification and ensure compliance with data protection regulations.
• Generate reports based on data entries for analysis and decision-making.
• Collaborate with other departments to ensure that data is entered and updated in a timely manner.
• Handle routine administrative tasks such as filing, scanning, and organizing documents.

5. Office Manager:

• Oversee daily office operations, ensuring that tasks are completed efficiently and deadlines are met.
• Manage office supplies, including ordering, restocking, and maintaining inventory.
• Supervise office staff, providing guidance, training, and support as needed.
• Coordinate with vendors and service providers to maintain office equipment and facilities.
• Ensure compliance with health and safety regulations and company policies.
• Organize meetings and assist with event planning, including preparing materials and managing logistics.
• Maintain office records, files, and documentation in an organized manner.
• Handle office-related financial tasks, including processing invoices and managing budgets.

6. Customer Support Supervisor:

• Supervise a team of customer service representatives, ensuring that they provide high-quality service to customers.
• Monitor performance metrics such as response time, customer satisfaction, and resolution time.
• Provide coaching and feedback to team members, ensuring continuous improvement and development.
• Handle escalated customer complaints and resolve complex issues in a timely and professional manner.
• Develop and implement customer support strategies to improve efficiency and customer satisfaction.
• Train new customer service staff on best practices, company policies, and systems.
• Collaborate with other departments to identify and implement solutions for recurring customer issues.
• Prepare reports on team performance and suggest improvements to enhance customer support operations.

7. Receptionist:

• Greet and assist visitors, providing them with information and directing them to the appropriate department or individual.
• Answer and direct incoming phone calls to the appropriate parties, ensuring that messages are accurately taken and communicated.
• Maintain office security by following procedures for visitor sign-in and issuing visitor badges.
• Organize and schedule appointments, meetings, and conferences for staff members.
• Maintain office supplies and ensure that they are readily available for staff use.
• Manage office correspondence, including mail, emails, and faxes.
• Assist with office administrative duties such as filing, photocopying, and scanning documents.
• Support office management by organizing office events and meetings.

8. Account Coordinator:

• Manage client accounts and ensure that all administrative tasks related to accounts are completed accurately and on time.
• Act as the primary point of contact between the client and the company, ensuring communication is clear and effective.
• Assist clients with inquiries, provide information on services, and ensure that contracts and billing processes are handled smoothly.
• Coordinate with other departments to ensure that client needs are met and that services are delivered according to the agreed-upon schedule.
• Maintain detailed records of client interactions, accounts, and transactions.
• Prepare reports and presentations for clients, providing updates on service delivery and performance.
• Identify opportunities for additional services or products to offer clients.

9. Operations Administrator:

• Assist with the daily operations of the business, ensuring that processes and systems run smoothly.
• Coordinate internal communication between departments to ensure that projects and tasks are on track.
• Support management by preparing reports, presentations, and other operational documentation.
• Maintain accurate records of business operations, ensuring all information is current and easily accessible.
• Organize office schedules, meetings, and appointments, ensuring that deadlines are met.
• Assist in the development and implementation of new operational strategies to increase efficiency and reduce costs.
• Monitor the performance of operational systems and recommend improvements or changes as needed.

10. Executive Assistant:

• Provide high-level administrative support to senior executives, including managing calendars, travel arrangements, and meetings.
• Prepare and review documents, reports, and presentations for executive meetings.
• Handle confidential information with discretion and maintain the executive’s schedule and files in an organized manner.
• Liaise with internal and external stakeholders on behalf of executives, ensuring timely responses to inquiries.
• Assist in the preparation of budgets, reports, and performance evaluations.
• Organize events, conferences, and meetings, ensuring that logistics are handled efficiently.
• Perform additional duties as needed to support the executive team.

Qualifications and Skills:

To be successful in these roles at Stellar Support Solutions Inc., candidates should possess the following qualifications and skills:

Education:

• A high school diploma or equivalent is required for most positions.
• A bachelor’s degree in business administration, management, communications, or a related field is preferred for more senior roles.

Experience:

• Previous experience in customer service or administration is desirable, but training will be provided for entry-level positions.
• For managerial and specialized roles, 2-5 years of experience in a similar position is preferred.

Skills:

• Strong communication and interpersonal skills, with the ability to handle customer inquiries and internal communication effectively.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and other office software.
• Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.
• Problem-solving skills, with the ability to handle customer complaints and office challenges in a professional manner.

Soft Skills:

• Friendly, approachable, and customer-oriented attitude.
• Ability to work independently and as part of a team.
• High attention to detail, ensuring that tasks are completed accurately.
• Ability to adapt to changing workloads and work under pressure.

What We Offer:

Competitive Salary: Attractive salary packages based on experience and role.

Visa Sponsorship: Full visa sponsorship for international candidates, including relocation assistance to Canada.

Health Benefits: Comprehensive healthcare, dental, and wellness programs for you and your family.

Career Development: Opportunities for training, mentorship, and career advancement within Stellar Support Solutions Inc..

Work Environment: A dynamic, inclusive, and supportive workplace where your contributions are valued.

Employee Perks: Performance bonuses, staff discounts, recognition programs, and more.

How to Apply:

If you are ready to join Stellar Support Solutions Inc. and build your career in customer service and administration, please send your resume and cover letter to hr@stellarsupportsolutions.ca. In your cover letter, please specify the role you are applying for and why you believe you are a great fit for the position.

For inquiries or additional information, feel free to contact us at +1 416-555-1234.

Location:
Stellar Support Solutions Inc.
101 Bay Street,
Toronto, ON M5J 2N8,
Canada

About Stellar Support Solutions Inc.:

Stellar Support Solutions Inc. is a customer service and administrative solutions provider in Canada. We are dedicated to delivering top-notch support services to a wide range of clients across different industries. Our commitment to excellence, customer satisfaction, and continuous improvement drives us to provide our team with the tools and opportunities to succeed.