Job Summary
HR Service Jobs is seeking enthusiastic, customer-focused, and tech-savvy individuals to join our remote BPO team as Call Center Executives. This work-from-home role involves handling inbound and outbound customer calls, providing prompt support, resolving queries, and delivering a seamless customer experience. Ideal for freshers and experienced professionals alike, this position offers flexibility, growth potential, and the comfort of working from home.
Key Responsibilities
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Handle inbound and outbound customer calls professionally and courteously.
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Address customer queries, complaints, and service-related issues in a timely manner.
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Follow standard scripts and company guidelines to ensure consistent service quality.
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Maintain accurate records of customer interactions and update CRM systems.
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Escalate complex issues to senior team members when necessary.
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Meet daily/weekly performance and call targets.
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Provide feedback on recurring issues to improve service processes.
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Work collaboratively with team leaders and quality analysts to maintain high service standards.
Required Skills and Qualifications
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Minimum 12th pass (Higher Secondary Certificate) or any graduate.
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Proficient in spoken and written English and Hindi (additional languages are a plus).
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Basic computer knowledge and ability to navigate multiple systems.
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Strong verbal communication and active listening skills.
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Good problem-solving attitude with a customer-first approach.
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Calm, patient, and empathetic personality.
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Ability to follow instructions and adhere to call center protocols.
Experience
Working Hours
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Flexible working hours available.
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Shifts may vary between Morning, Afternoon, and Night shifts.
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Both Full-Time and Part-Time options available.
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Weekend shifts may be required based on process needs.
Knowledge, Skills, and Abilities
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Knowledge of customer service principles and practices.
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Ability to handle pressure and manage high call volumes.
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Comfortable with technology, including VoIP calling tools and CRM platforms.
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Adaptability to work in a fast-paced, remote team environment.
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Time management and multitasking abilities are essential.
Benefits
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Competitive salary with performance-based incentives.
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Work from the comfort and safety of your home.
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Flexible scheduling to support work-life balance.
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Training and onboarding provided for all new hires.
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Opportunity for internal promotions and career advancement.
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Access to remote work support tools and resources.
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Friendly and inclusive virtual work culture.
Why Join HR Service Jobs?
At HR Service Jobs, we believe in empowering talent by offering flexible, accessible, and rewarding employment opportunities. As a fast-growing leader in remote recruitment solutions, we offer a people-first environment where your voice matters. Whether you are beginning your career or looking for a remote restart, this is your opportunity to be part of a dynamic and supportive virtual workplace.
How to Apply
Interested candidates can apply by submitting their updated resume along with a brief cover letter to us
Or click the Apply Now button on our website.
Shortlisted candidates will be contacted via email/phone for further steps including an online assessment and virtual interview.