Job Summary
HR Service Jobs is seeking energetic, articulate, and customer-focused individuals to join our team as Call Center Executives. In this role, you will be the first point of contact for our clients, providing professional support via phone calls, resolving customer queries, and ensuring a high standard of service. This is a fantastic opportunity to be part of a dynamic and growing organization while enjoying the flexibility of working from home.
Key Responsibilities
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Handle inbound and outbound customer calls in a courteous and professional manner.
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Address inquiries regarding products, services, orders, billing, and general support.
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Maintain accurate records of customer interactions and transactions.
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Follow communication “scripts” when handling different topics.
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Escalate unresolved issues to the appropriate internal teams.
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Meet daily/weekly/monthly performance metrics and call targets.
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Maintain a positive, empathetic, and professional attitude toward customers at all times.
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Provide feedback on the efficiency of the customer service process.
Required Skills and Qualifications
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High school diploma or equivalent; bachelors degree preferred.
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Excellent communication and interpersonal skills.
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Proficient in spoken and written English and/or regional languages.
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Ability to handle pressure and meet performance targets.
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Comfortable working independently and in a virtual environment.
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Good computer literacy – familiar with CRM systems, MS Office, or call center software.
Experience
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Freshers are welcome to apply.
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Prior experience in a BPO, call center, or customer service role is an added advantage.
Working Hours
Knowledge, Skills, and Abilities
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Strong listening and problem-solving skills.
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Patience, adaptability, and attention to detail.
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Basic technical troubleshooting skills.
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Ability to multitask and manage time efficiently.
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Strong work ethic and self-motivation in a remote work environment.
Benefits
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Work-from-home flexibility with all necessary training provided.
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Competitive salary plus incentives and performance bonuses.
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Internet and communication allowances (where applicable).
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Growth opportunities and internal promotions.
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Supportive team environment and regular feedback sessions.
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Paid leaves and wellness programs.
Why Join HR Service Jobs?
At HR Service Jobs, we believe in empowering our team through flexibility, support, and continuous growth. We are not just offering a job—we are offering a career path in customer engagement, where your voice matters and your contribution is valued. Join a forward-thinking company that prioritizes people, innovation, and integrity.
How to Apply
Interested candidates can apply by sending their updated CV to us with the subject line Application for Call Center Executive.
