About the position
Responsibilities
- Assist in the management of the day-to-day operations of the Front Office to ensure adherence to Colwen Hotels and brand standards.
- Assist in the interviewing and performance supervision of Front Office Associates.
- Process check-in and check-out, verify billing, create reservations, and process special requests.
- Demonstrate knowledge of hotel property and local attractions to assist guests as needed.
- Establish and maintain open collaborative relationships with direct reports and management throughout the hotel.
- Ensure that all complaints regarding service and/or accommodations are investigated and resolved in a timely manner.
- Ensure all associates adhere to credit and handling policies; analyze variances and maintain a close watch on the daily house count.
- Monitor budgets and payroll records and review financial transactions to ensure appropriateness.
- Conduct ongoing analysis of processes for continuous improvement/efficiency.
- Coach and support Front Office Team to effectively manage occupancy, guest service, and controllable expenses.
- Identify service issues and trends and facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction results.
- Balance cost controls with exceptional guest service and associate satisfaction.
- Maintain strict key controls and safety and security standards.
- Ensure compliance with Colwen Hotels policies and procedures and Federal & State Labor laws.
- Perform other duties, as assigned, to meet business needs.
Requirements
- Two-year college degree or equivalent hospitality experience
- Previous brand experience highly desirable
- Strong leader of people
- Superior interpersonal and customer service skills
- Reliable with the ability to multi-task and work under pressure
- Excellent verbal and written communication skills
- Intermediate to advanced computer skills
- Familiar with common computer software programs
- Must be willing to work varied hours including nights, weekends, and holidays
Benefits
- Medical Insurance with Company-Funded HRA
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Wide-Array of Supplemental Insurance Offerings
- Paid Time Off Programs
- Employee Assistance Program
- 401K Plan – Traditional & Roth Options with Employer Match
- Hotel Discount Travel Program for Associates & Family
- Exclusive Associate Discounts – Travel, Entertainment, & Retail
- Training and Development Programs
- Career Advancement Opportunities
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About the position
Responsibilities
- Assist in the management of the day-to-day operations of the Front Office to ensure adherence to Colwen Hotels and brand standards.
- Assist in the interviewing and performance supervision of Front Office Associates.
- Process check-in and check-out, verify billing, create reservations, and process special requests.
- Demonstrate knowledge of hotel property and local attractions to assist guests as needed.
- Establish and maintain open collaborative relationships with direct reports and management throughout the hotel.
- Ensure that all complaints regarding service and/or accommodations are investigated and resolved in a timely manner.
- Ensure all associates adhere to credit and handling policies; analyze variances and maintain a close watch on the daily house count.
- Monitor budgets and payroll records and review financial transactions to ensure appropriateness.
- Conduct ongoing analysis of processes for continuous improvement/efficiency.
- Coach and support Front Office Team to effectively manage occupancy, guest service, and controllable expenses.
- Identify service issues and trends and facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction results.
- Balance cost controls with exceptional guest service and associate satisfaction.
- Maintain strict key controls and safety and security standards.
- Ensure compliance with Colwen Hotels policies and procedures and Federal & State Labor laws.
- Perform other duties, as assigned, to meet business needs.
Requirements
- Two-year college degree or equivalent hospitality experience
- Previous brand experience highly desirable
- Strong leader of people
- Superior interpersonal and customer service skills
- Reliable with the ability to multi-task and work under pressure
- Excellent verbal and written communication skills
- Intermediate to advanced computer skills
- Familiar with common computer software programs
- Must be willing to work varied hours including nights, weekends, and holidays
Benefits
- Medical Insurance with Company-Funded HRA
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Wide-Array of Supplemental Insurance Offerings
- Paid Time Off Programs
- Employee Assistance Program
- 401K Plan – Traditional & Roth Options with Employer Match
- Hotel Discount Travel Program for Associates & Family
- Exclusive Associate Discounts – Travel, Entertainment, & Retail
- Training and Development Programs
- Career Advancement Opportunities
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