Job Summary
HR Service Jobs is hiring enthusiastic and customer-focused individuals to join our virtual call center team. As a Work From Home – Call Center Representative, you will handle incoming and outgoing calls, respond to customer inquiries, provide product/service information, and resolve customer concerns with professionalism and empathy. This is an excellent opportunity for individuals seeking a stable remote job with flexible working options and career development in customer service.
Key Responsibilities
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Handle inbound and outbound calls to assist customers with queries, complaints, or service requests.
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Provide accurate information about products, services, and policies.
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Maintain a positive and professional tone on every call.
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Record customer interactions and update CRM systems accordingly.
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Follow communication scripts and adhere to company protocols.
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Escalate complex issues to supervisors or specialized departments when necessary.
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Meet daily/weekly call targets and quality standards.
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Maintain high levels of customer satisfaction and engagement.
Required Skills and Qualifications
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Minimum qualification: 10+2 (Higher Secondary); Graduation preferred.
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Proficient in spoken and written English and/or Hindi (regional languages a plus).
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Basic computer literacy and ability to work with MS Office and call center software.
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Excellent verbal communication and listening skills.
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Strong interpersonal and problem-solving abilities.
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Ability to stay calm under pressure and handle irate customers professionally.
Experience
Working Hours
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Flexible working hours (Full-time: 8 hours/day; Part-time: 4–6 hours/day).
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Rotational shifts and weekend availability may be required, depending on the campaign.
Knowledge, Skills, and Abilities
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Strong attention to detail and ability to multitask effectively.
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Time management and self-discipline, especially in a remote work setup.
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Ability to quickly learn new systems, tools, and processes.
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Familiarity with CRM tools is desirable but not mandatory.
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Ability to work independently and in a virtual team environment.
Benefits
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100% Remote job – Work from the comfort of your home.
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Attractive salary package with performance-based incentives.
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Paid virtual training and onboarding support.
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Opportunities for career growth and internal promotions.
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Work-life balance and flexible scheduling options.
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Supportive and inclusive work culture.
Why Join HR Service Jobs?
At HR Service Jobs, we value individuals who are driven, communicative, and eager to grow. Whether you are starting your career or looking for a stable remote opportunity, our virtual call center positions offer meaningful work, continuous learning, and career advancement. Join a forward-thinking company that embraces flexibility, innovation, and employee well-being.
How to Apply
Interested candidates can apply by sending their updated resume to us or by filling out the online application form on our careers page.
Shortlisted candidates will be contacted for a virtual interview.
